Refund & Cancellation Policy
Last updated · Version 1.0
In short
Cancel anytime in Your plan and keep access to the end of what you’ve paid for. Not for you? Ask within 7 days of your first payment for a full refund (which ends paid access at once). Charges made in error are always refunded.
1. Cancel anytime
Cancel in Your plan at any time; it takes a couple of clicks. Nothing more is charged after you cancel, and you keep full access until the end of the month or year you’ve already paid for. Your progress is kept, and units 1 to 20 stay free.
Changed your mind before the period ends? Resume the plan in the same place and nothing changes.
Paid once? There’s nothing to cancel: nothing more is charged, and your access simply ends with the period you paid for.
2. A full refund within 7 days of your first payment
If GoHausa isn’t for you, ask for a refund within 7 days of the first payment for your auto-renewing plan and we’ll refund it in full. This includes the first founding-offer payment. Pay-once payments are different: see below.
A refund of the period you’re in ends your paid access straight away, and the plan is cancelled. Your account, progress and free units stay.
3. Renewals
Renewal payments aren’t normally refunded, because you can cancel at any time before a renewal. If a renewal went through that you didn’t mean to keep, write to us within 7 days of it, and we’ll look at it fairly, especially if you haven’t used the paid units since.
4. Pay once: no refunds
A one-time (pay once) payment is not refundable, including the first one: you choose the period and nothing renews, so there is nothing to cancel. Your access runs to the end of the period you paid for. Charges in error are still refunded, as below.
5. Charges in error
If you were charged twice, charged after cancelling, or charged the wrong amount, we always refund the extra payment once we’ve checked it.
6. How to ask
Email contact@gohausa.com from the address on your GoHausa account, with the date of the payment (your Flutterwave receipt or the payment history in Your plan helps). We reply within 2 working days.
Refunds go back to the card or account you paid with, through Flutterwave. We start them within 5 working days of agreeing; when the money reaches you then depends on your bank or card issuer.
7. Your legal rights
This policy adds to your rights as a consumer; it doesn’t replace them. If GoHausa doesn’t work as described, you may be entitled to a repair, a fix or a refund under the Federal Competition and Consumer Protection Act 2018 or, in the UK and EU, your local consumer law. See also our Terms of Service.